At Din Din 4 Dogs, we strive to provide high-quality products for your furry friends. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction. Please review the following guidelines:
1. **Eligibility for Returns:**
- Products must be returned within 30 days of the purchase date.
- Items must be unused, in their original packaging, and in the same condition as received.
2. **Return Process:**
- Contact our customer service team at info@dindin4dogs.com to initiate the return process.
- Provide your order number, reason for return, and any relevant details.
- Our team will guide you through the return process and provide a return authorization.
3. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
- We recommend using a trackable shipping service to ensure your return is received.
4. **Refund or Exchange:**
- Refunds will be processed to the original method of payment.
- Exchanges for the same or a different product of equal value may also be arranged.
5. **Damaged or Defective Items:**
- If you receive a damaged or defective product, please contact us immediately for assistance.
- We may request photos or additional information to expedite the resolution process.
7. **Contact Information:**
- For any questions or concerns regarding our return policy, please contact our customer service team at info@dindin4dogs.com.
Please note that Din Din 4 Dogs reserves the right to update or modify this return policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically for any changes.